Vilkår og betingelser – Sélia Wellness
Disse vilkår gælder for alle bookinger hos Sélia Wellness. Ved gennemførelse af booking accepterer gæsten nedenstående betingelser.
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Booking og betaling
Alle ophold bookes via vores online bookingsystem på Planway.
Betaling gennemføres i forbindelse med booking, medmindre andet er aftalt skriftligt.
Bookingen er bindende, når betalingen er gennemført.
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Aflysning, ændringer og refusion
Aflysning skal ske senest 48 timer før det planlagte ophold.
Aflysninger foretaget senere end 48 timer før opholdet refunderes ikke.
Manglende fremmøde betragtes som afholdt ophold.
Ønsker du at ændre eller rykke din tid indenfor 24 timer før din aftale, vil den nye booking ikke være refunderbar.
Sélia Wellness forbeholder sig retten til at aflyse en booking i tilfælde af tekniske udfordringer, manglende rengøringsmulighed eller andre uforudsete forhold. I disse tilfælde tilbydes enten en ny tid eller fuld refusion.
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Adgang ved overskridelse af bookingtid
Det er gæstens ansvar at forlade faciliteterne ved opholdets afslutning.
Hvis lokalet ikke er forladt ved bookingens udløb, forbeholder Sélia Wellness sig retten til at åbne døren uden yderligere varsel af hensyn til rengøring og efterfølgende bookinger.
Ved overskridelse kan der desuden opkræves et forsinkelsesgebyr.
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Opholdets varighed og tidsdisciplin
Opholdet varer den tid, der er booket, og inkluderer omklædning.
Der er afsat 15 minutters rengøring mellem hvert ophold, og det er derfor vigtigt, at faciliteterne forlades rettidigt.
Ved overskridelse kan der opkræves et forsinkelsesgebyr, da dette påvirker rengøring og efterfølgende bookinger.
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Brug af faciliteter og adfærd
Faciliteterne skal anvendes med omtanke og respekt.
Det er obligatorisk at skylle sig, inden pool, spa eller sauna benyttes.
Lokalet skal efterlades i pæn og ordentlig stand.
Det er ikke tilladt at:
Justere, skrue på eller manipulere teknisk udstyr
Flytte rengørings- eller teknisk udstyr
Smide mad, drikkevarer eller genstande i pool, spa eller sauna
Overtrædelse kan medføre ekstra rengørings- eller reparationsgebyr.
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Hygiejne, sundhed og sikkerhed
Af hensyn til hygiejne og vandkvalitet er følgende ikke tilladt:
Medbringelse af egne sæber, olier eller kropsprodukter
Brug af selvbruner før eller under opholdet
Brug af spa, sauna eller pool under menstruation
Vandets kemi kontrolleres løbende efter gældende standarder.
Sélia Wellness kan ikke holdes ansvarlig for individuelle reaktioner såsom hudirritation, da disse kan skyldes personlige forhold, badetøj, kropsprodukter eller helbredstilstand.
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Alkohol, mad og drikke
Alkohol må ikke medbringes, og gæster der møder påvirkede, kan afvises uden refusion.
Mad, snacks og drikkevarer må kun nydes, hvis de er:
Tilkøbt ved booking
Eller aftalt skriftligt på forhånd
Det er ikke tilladt selv at hente mad, snacks eller drikkevarer i faciliteterne.
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Tilkøb, kampagner og tilbud
Alle kampagner og tilbud gælder udelukkende i den angivne periode.
Tilkøb som snacks, drikkevarer og oppyntning vælges ved booking eller aftales skriftligt forud for opholdet.
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Skader og ansvar
Gæsten hæfter fuldt ud for skader på inventar, udstyr eller faciliteter, som kan henføres til opholdet.
Eventuelle reparationer, udskiftninger eller ekstra rengøring faktureres efterfølgende.
Sélia Wellness kan ikke holdes ansvarlig for:
Tabte eller glemte ejendele
Personskader som følge af forkert brug af faciliteter
Tekniske fejl uden for vores kontrol
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Rygning
Rygning er strengt forbudt i alle områder.
Overtrædelse medfører gebyr for ekstra rengøring, udluftning og lugtsanering.
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Aldersgrænser
Børn under 3 år deltager gratis.
Tilkøb med alderskrav må ikke benyttes af personer, der ikke opfylder kravene.
Sélia Wellness forbeholder sig retten til at afvise brug heraf uden refusion.
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Kameraovervågning
Der er kameraovervågning uden for lokalet af hensyn til sikkerhed, dokumentation ved skader og hærværk.
Der er ingen kameraer inde i wellnessområdet.
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Klager og henvendelser
Eventuelle problemer eller utilfredshed skal meddeles under opholdet, så vi har mulighed for at afhjælpe situationen.
Henvendelser fremsat efterfølgende kan ikke danne grundlag for refusion eller kompensation.
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Kontakt
Har du spørgsmål, er du altid velkommen til at kontakte os via
Instagram, TikTok, telefon eller e-mail.
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